Field Service Management

10-20千/月

东莞-松山湖 全职 招聘1人
  • 包住
  • 五险一金
  • 双休
  • 工作环境优美
  • 团队活动丰富
  • 免费培训
岗位要求
  • 经验: 5年
  • 学历: 大专
  • 年龄: 25-45
  • 语言: 英语

职位描述

职位类别:售前/售后技术支持管理

Roles & Responsibilities:

- To support all system and technical issues related to primarily direct customer or reseller / distributor engagement, including:

- Carrying out system installation, upgrade, corrective and preventive maintenance in the field and responsible for related troubleshooting;

- Working with Customer Service and other internal department to support field services including various types of tests (related to registration, compliance, clinical), customer demo, seminar, exhibition and road shows, training, on-demand repair and installation – together with necessary documentation;

 - Delivering customer training on the usage of relevant device and systems instruments and provide telephone / tele-support to the customers and resellers, internal department as necessary;

 - Maintaining relevant technical content working with development lab, manage such information management systems and library; 

 - Preparing various analysis reports for testing or CAPA activities;

 - Participating in development and implementation of internal processes and systems to effect better care and support;

 - Maintaining and developing positive relationships with customers and resellers;

 - Accountable for both technical and telephone support to end-user customers and other channels / partners

  - Actively giving feedback to Sales, Marketing, R&D, Product Development, other relevant teams and management to improve the quality of product, service as well as customer experience


Qualifications & Skills:

- University’s Degree in Biomedical, Electronic / Electrical or other or equivalent engineering degrees; would also consider other disciplines with relevant and solid work experience

- Preferably experienced with class II and III medical equipment or device

- Willing to travel extensively to customers' sites or project / incident location (Guangdong province primarily and occasionally Beijing or Shanghai)
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工作地址

广东省东莞市松山湖广东省东莞松山湖国家高新技术产业开发区阿里山路产业化中心8栋一楼 APP导航

联系方式

无创生物医学工程(东莞)有限公司

港资企业|制药/生物工程|1-100人

 无创生物医学工程(东莞)有限公司成立於2015年2月,是处于迅速发展阶段的高新技术外资企业,专业从事生物医学工程、生物技术、医疗器械的研究与开发。无创外科集团旗下已经设立了四家公司,专责香港、中国、以至英国的医学工程研究事务。无创生物医学工程(东莞)有限公司致力开发创新医疗器械,並将国外的高端医疗产品及高新技术引入国内。公司拥有专业化的实验室、符合GMP标准的生产区、洁净无尘车间。无创外科旨在成为全球范围内集自主研发、临床研究、产品推广与销售一体化的生物医学工程制品运营商。作为中国医疗器械行业的制造商,公司高度重视研发工作,我们始终秉承“创新、投入、热情、团结”的创业理念,坚持研发和经营革命性医疗器械,为医护人员带来新一代无创治疗技术,以“止于至善”的信念和产品质量立足于全球市场!无创生物医学工程(东莞)有限公司坚信所有的成功取决于奋进的优秀人才。技术研发团队主要由高水平的国内外工程研发人员与科学家组成。在医疗器械这个持续成长的行业里,我们不断创造并完善知人善任、人尽其才的环境,为员工在企业的持续成长提供优越的发展平台和福利待遇。公司重视人才的培训和发展机会,如果您和我们一样追求卓越并拥有共同的信念,欢迎您加入并与公司一起快速成长!共同开创健康事业新局面,为人类健康事业作出贡献!无创生物医学工程(东莞)有限公司提供具竞争力的薪酬与人性化的福利。1、公司五天八小时制度,周六、周日实行双休。2、国家规定的法定假期。3、入职按工资全额购买五险一金(养老,综合医疗,失业,生育,工伤,住房公积金)。4、年度体检。5、年度旅游活动。6、生日礼物。7、人性化的管理制度,让您有家的温馨。
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