Field Service Management

所属部门： TSD

职位类别： 售前/售后技术支持管理

Roles & Responsibilities：

- To support all system and technical issues related to primarily direct customer or reseller / distributor engagement, including:

- Carrying out system installation, upgrade, corrective and preventive maintenance in the field and responsible for related troubleshooting;

- Working with Customer Service and other internal department to support field services including various types of tests (related to registration, compliance, clinical), customer demo, seminar, exhibition and road shows, training, on-demand repair and installation – together with necessary documentation;

 - Delivering customer training on the usage of relevant device and systems instruments and provide telephone / tele-support to the customers and resellers, internal department as necessary;

 - Maintaining relevant technical content working with development lab, manage such information management systems and library; 

 - Preparing various analysis reports for testing or CAPA activities;

 - Participating in development and implementation of internal processes and systems to effect better care and support;

 - Maintaining and developing positive relationships with customers and resellers;

 - Accountable for both technical and telephone support to end-user customers and other channels / partners

  - Actively giving feedback to Sales, Marketing, R&D, Product Development, other relevant teams and management to improve the quality of product, service as well as customer experience


Qualifications & Skills：

- University’s Degree in Biomedical, Electronic / Electrical or other or equivalent engineering degrees; would also consider other disciplines with relevant and solid work experience

- Preferably experienced with class II and III medical equipment or device

- Willing to travel extensively to customers' sites or project / incident location (Guangdong province primarily and occasionally Beijing or Shanghai)

• 年龄要求： 25~45岁
• 语言要求：英语