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职位类别： 其它兼职类
The Customer Service Manager carries the responsibility of the company's customer service, report checking and booking teams covering inspections and audits in Asia. The company’s customer service and report checking teams are based in company’s major operation centers located in Guangzhou, other locations in China and SEA. He/She has a good experience in the customer service industry, and is an experienced leader and manager and contributes to the company's development in his/her region. His/her objectives are aligned with the company's strategic goals and plans for business, service and customer development. He/she carries the responsibility to lead and motivating the team to ensure they are giving the best customer service possible, monitor the productivity, recruit and conducting appraisals, train and develop the team, implement projects, cost control and budgets related to the customer service and report checking teams. He/she assures that the company objectives are aligned with individual objectives of his/her staff and teams and assures performance, customer satisfaction and customer retention and the implementation of customers' KPI's at all levels. 职责描述： The Customer Service Manager ensures: • that the bookings received are handled timely, in an efficient and with excellent communication both with the customers/factories/suppliers and internally with schedulers / regional managers to ensure that manpower availability is taken into account. • that the quotations are prepared timely, accurately and following internal guidelines, • that any questions or inquiries from customers are being attended professionally and timely, considering the company and customers’ point of view. • that any issue or complaint are properly dealt with and actions are set up to avoid re-occurrence with good communication with account managers and superiors where applicable. • that information are well communicated among all teams and all job duties are clear and executed professionally and contribute to enhance the service quality perceived by customers.
- 年龄要求： 不限
- 语言要求：不限
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工商信息
- 公司名称： 优竟瑞企业管理咨询（上海）有限公司
- 公司状态： 存续
- 行业： 商务服务业
- 公司类型： 有限责任公司（台港澳法人独资）
- 地址： 上海市静安区南京西路1601号3805—J室
- 企业规模： -
- 法人代表： MATHEW GOLLOP
- 注册资本： 100万人民币
- 注册时间： 2013年05月16日
- 注册号： 310000400710786
- 统一社会信用代码： 913100000660098413
- 组织机构代码： 066009841
- 登记机关： 上海市工商行政管理局
- 注册地址： 上海市静安区南京西路1601号3805—J室
- 营业期限： 2013-05-16至2043-05-15
- 核准日期： 2013年05月16日
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经营范围：
人才供求信息的收集、整理、储存、发布和咨询服务，人才推荐，人才招聘。【依法须经批准的项目，经相关部门批准后方可开展经营活动】
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企业简介
优竟瑞企业管理咨询(上海)有限公司
Established in 1997, ConnectedGroup is a privately owned enterprise and has developed from a traditional recruitment business into a client-centric executive recruitment and search consultancy with a broader range of services and capabilities. Our core services include: Retained Executive Search, Exclusive Contingent Search and Contingent Recruitment services for mid to senior permanent positions as well as Contract Staff and Interim Management services. We also engage with clients to deliver specialised and tailored projects such as volume recruitment and market mapping exercises. Our mission is "to be remembered for exceeding expectations" which drives us to deliver outstanding levels of service whilst being realistic about our capabilities on each and every assignment. We recruit and measure our employees against the values of being Candid, Creative and Connected which drives our open and transparent culture whilst encouraging new ideas and focuses us on internal communications that leverage greater benefits for our clients. Locations Hong Kong Established in 1997, this is our founding office and remains at the core of the business as our central service delivery hub. Stationed at the 'gateway to China' for over a decade and a half it has been well positioned to develop alongside the economic growth of the world's largest market, while also delivering services in 22 countries and territories. China Established in 2006 via a joint venture agreement with a successful local boutique (that was originally founded in 2003), the business was converted to a wholly owned foreign enterprise in 2011 and is a fully licensed entiy that enables us to support customers directly within the People's Republic of China. This is a strategic office for the company, which supports service delivery locally as well as enables local based talent sourcing when required
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