Customer Support Service Representative Asia & Oceania

职位类别： 其它兼职类

At Nautilus, fitness isn’t just a job, it’s our passion. We strive to improve the health and wellbeing of everyone who works with us because we see the benefits of a happier, more productive, engaged and creative workforce. Our culture is one that promotes work life balance; offers continuing education on topics ranging from improving workplace skills to better financial security; and promotes the importance of getting involved and giving back to the community.

We're a leading marketer and developer of health and fitness products with some of the most recognized brands in the industry, including Nautilus®, Bowflex, Octane Fitness®, Schwinn® Fitness and Universal®. 



Basic Goals and purpose



The representative will be responsible for the quality of the regional service operations for the Partners (distributors, Retailers, Key Customers) to ensure our company provides the best service in the industry and will over achieve customer’s expectations. 



Duties and responsibilities: 



Service:



-Build a strong relationship with the distributors and Key Customers and coordinate their service programs on a regional basis

-Ensure world class service to customers in the territory, handle all service requests within 1 business day, provide immediate phone support to customer service calls

-Compile all service, install and warranty issues in a monthly/quarterly CSS report and recommend actions steps.

-Track all service call and e-mails and compile in service reporting ( NetSuite )

-Improve and implement the tools and procedures to grow consistent quality service in the Asia & Oceania market

-Conduct and analyze Annual Survey among partners on perceived quality of our service

-Develop in conjunction with USA service manuals for all current and future products



Qualifications and Skills needed:



-Professional presence/ operates with authority

-Service background and affinity with technology

-Analytical skills

-Excellent communication skills

-Independent and hardworking, self-starter with entrepreneurial mentality

-Hands-on mentality 

-Fitness enthusiast

-Mechanical aptitude

-History of creativity in providing an awesome customer service experience

-Experience at conducting training for large groups in both English and Chinese languages

-Fluent in English and Chinese

• 年龄要求： 不限
• 语言要求：不限