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Customer Service Specialist

5833-8333元/月

全职 | 招聘若干 | 江苏南京

  • 五险一金
  • 员工福利
  • 8小时工作制
工作地点:

安百拓(南京)建筑矿山设备有限公司

其他 | 生产/制造/加工
安百拓南京工厂是世界领先的可持续生产力解决方案提供商。公司为客户提供创新的压缩机、真空解决方案和空气处理系统、建筑与采矿设备、动力工具和装配系统。专注于开发具备生产力、能效、安全性和人体工程学的产品和服务。总部位于瑞典的斯德哥尔摩,业务范围遍及全球 180 多个国家和地区。查看详情

岗位要求

经验:不限
学历:本科
年龄:不限
语言:不限

职位描述

职位类别:其它
职责描述:

Job description / Mission



• Be the interface of customer contact of order entry problem solving, lead time request, parts availability and delivery schedule.

• Ensure order flow implement between customer and distribution center proactively 

• Supervise all process of customer order to delivery on timely manner to ensure customer satisfaction by achieving 99% KPI of delivery performance

• Well communicate with customer in daily operation of order cancellation, return and complaint and claim process.

• Daily follow up on open customer orders and expedite back order with planning team constantly

• Support credit checking for indent sales, order special requirements check and track the process.

• Strong operation knowledge in transportation experience to manage customer orders, data/information and shipments and familiar with TMS operation.

• Work closely together with planning, warehouse and transportation, MRS to guarantee that we deliver our customers an excellent customer service. 

• Define and implement continuous improvement initiatives by streamlining work procedures to drive our service level move forward

• Ad-hoc reports and tasks assigned by manager









任职要求:

Knowledge / Educational requirements



• Minimum 3-year experience in customer service, distribution, supply chain

• Bachelor’s degree in logistics, market & international trade



Personality requirements

• Strong interpersonal, communication skills

• Result and customer-oriented, team player

• Fluent English both in written and verbal 

• Good command of MS office and ERP system applications

• Willing to work under pressure


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