Japanese Asset Manager

职位类别： 其它兼职类

职责描述：

Asset Manager – Japanese Speaking

Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network/s. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.



Role & Responsibilities - Summary

The individual would be responsible to drive business outcomes to the customer by achieving KPI’s which have a bearing on the Customer’s Risk appetite, Budgeting, and Planning & ability to manage Contracts effectively. 

The Asset Manager would be responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets. Based on the results of the analysis, the Asset Mgr. will execute necessary Installed Base cleanup actions with the cooperation of Cisco transactional support teams.

To optimize customer experience, the individual is required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for it’s design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset/contract management issues.

Details:

Customer onboarding:

• Define the Customer business structure and associated Cisco assets (HW and SW) that will be managed under the Service. 

• For SFC customers, obtain Ts&Cs of Services Full Coverage agreement and define business rules for the automation (e.g. ACAT)

• Combining Customer view, Network view and Cisco view into an Installed Base (IB) baseline for the account to be considered the “IB Golden View” for defining the device quantity, type, location, service coverage, and additional asset attributes

• Prepare and execute the initial Service Delivery Plan (MACD activity plan)

• Perform a process assessment on existing asset/contract management capabilities that are currently in use by the Customer and/or Partner. Identify target areas that need improvement in order for the CAM practice to be successfully integrated into the account.

• Agree the set of common objectives/customer priorities obtained via Business Outcomes discussion to set key KPI’s to be used to measure the success of the service delivery

• Develop and implement detailed processes with customers to handle regular maintenance of their Installed Base (MACD activities) and capture them in Customer Service Delivery plan

Ongoing Cisco Asset Management

• The document, manage, execute and track changes as they are made to the Installed Base Baseline (Moves, Terminations, Additions and Configuration changes)

• For SFC customers, manage additional Adds process including the maintenance of business rules in the automation platform (e.g. ACAT)

• Capture and report on key KPI’s tied to agreed Business Outcomes

• Secure the delivery or regular reporting as per the Asset Management service description; for Premium and Tailored customers, define the reporting requirements with Cisco Account Team and Customer, that will include type, customized content, and frequency of Installed Base status reports

• Interpret results of Installed Base Analysis results provided by Asset Management Platform and/or Digital Data Analyst and take necessary actions

• Analyze and report on critical product lifecycle pending events (i.e. Last Date of Support, Un-covered critical devices, Approaching service contract end) aligned to the Business Outcomes

• Prepare reports and participate in Quarterly Business Reviews (QBR) with Customer

• Provide Account Support for Cisco Asset Management related topics

• Proactive engagement with Customer and Service Sales to provide IB insights for upcoming renewals

• Build relationships with Cisco Account Team, customers, and other stakeholders

任职要求：

Minimum qualifications

• 3 or more years of work experience, direct experience in the related area would be an advantage.

• Strong knowledge of Excel is required

• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though the beneficiary

Desired skills

• Strong communication, presentation, and listening skills

• Customer focused

• Analytical and problem-solving skills

• Ability to work independently

• Keen to learn

• Proactive, taking Ownership to drive execution/solve challenges

• Ability to prioritize and multitask

• Team player

Language Requirement

• Japanese/Chinese proficiency is the primary requirement;

• English can be at the intermediate level

• 年龄要求： 不限
• 语言要求：不限